JDA to launch online public hearing system, New commissioner promises transparent grievance redressal

Jaipur: In a move aimed at easing public access to the Jaipur Development Authority (JDA), newly appointed Commissioner Siddharth Mahajan has announced a major overhaul of the authority’s grievance redressal system. Soon after assuming charge on Monday, the IAS officer said JDA will introduce a digital public hearing mechanism to reduce inconvenience faced by citizens.

Mahajan said that at present, people are often forced to visit JDA offices in person to register complaints or seek resolution of issues, a process that causes delays and unnecessary hardship. The new system, he said, is designed to shift this process online and make grievance handling more transparent and time-bound.

How the New System Will Work

Under the proposed digital e-jan sunwai framework, citizens will be able to submit complaints through an online portal without visiting JDA offices. Once a complaint is registered, it will be formally recorded and forwarded to the concerned zone or departmental cell for examination.

If the issue cannot be resolved at the zonal or cell level, the complainant will be heard through video conferencing. During the virtual hearing, the citizen will directly interact with a team of senior JDA officials, who will listen to the grievance and take a decision on its resolution.

Officials said the entire process will be documented, with recordings maintained to ensure accountability. In cases where a complaint faces delays or complications, the applicant will be informed about the reasons. The JDA has assured that grievance disposal will follow fixed timelines to avoid prolonged pendency.

Regular Monitoring Through Zonal Reports

To strengthen internal oversight, the Commissioner has also directed that all zonal deputy commissioners submit regular, detailed reports on work carried out in their respective areas. These reports will cover zone-wise and sector-wise progress and will be reviewed periodically to assess performance and implementation quality.

According to officials, the reporting system is intended to bring consistency in monitoring development work and ensure that public complaints are not addressed in isolation but as part of a broader accountability framework.

Focus on Citizen Convenience

Mahajan emphasised that the reforms are aimed at making JDA more accessible and responsive to the public. By reducing physical visits, introducing digital hearings and enforcing regular reporting, the authority hopes to streamline decision-making and restore public confidence in urban governance.