Jaipur airport deploys AI queue system to manage crowds, cut waiting time
A new AI-driven system tracks passenger flow in real time, helping airport staff reduce congestion during peak travel hours.
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Terminal - 2 at Jaipur International Airport.
Jaipur: Jaipur International Airport has taken a significant step toward smarter passenger handling by introducing an AI-enabled Airport Queue Management System (AQMS) across both its terminals. The system has been designed to address rising passenger volumes and congestion during peak hours, aiming to make travel smoother and more predictable.
How the ai system works
The AQMS uses artificial intelligence–based analytics to continuously monitor passenger movement across critical airport zones. These include entry points, security screening areas, check-in counters and boarding gates. Cameras and sensors feed live data into the system, allowing airport operations teams to see where queues are building up in real time.
Based on this data, alerts are automatically sent to help desks and customer service teams, enabling them to deploy additional staff or open extra counters before delays escalate.
Airport officials say the system is especially effective during peak travel windows, when passenger flow increases sharply. AQMS helps estimate average waiting time from security checks to boarding gates, giving staff advance insight into pressure points and allowing quicker intervention.
This proactive approach reduces uncertainty for passengers and helps prevent long queues from forming.
Beyond crowd control, the AI system also improves overall operational efficiency. By identifying passenger discomfort or delays early, airport teams can resolve issues faster. The result is a more organised terminal environment, even as passenger numbers continue to grow.
Jaipur International Airport is operated by Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises. It is Rajasthan’s busiest airport, handling over 60 lakh passengers in 2024–25, with an average of 120 daily air traffic movements.
Spread across 776 acres, the airport follows a digital-first approach and has received recognition for Zero Waste to Landfill practices and ACI Level-3 accreditation.
With the rollout of AQMS, Jaipur Airport is moving closer to a crowd-aware, data-driven travel experience, setting a benchmark for smart airport operations in the region.
