Cyber fraud call centre offering fake e-Mitra retailer IDs busted in Jagatpura; 9 arrested, juvenile detained

Jaipur: A joint operation by the city police’s CST and Ramnagaria police station has dismantled an alleged cyber fraud call centre in Jagatpura that promised callers fake e-Mitra retailer IDs in exchange for online payments, leading to the arrest of nine adults and the detention of a juvenile.

The raid took place on May 25 at a first-floor office in ABS Plaza, near Bus Stand No. 7, Jagatpura, after the CST received specific intelligence about the racket. Police said the joint team also drew on technical assistance from the Cyber Police Station, Jaipur. A case has been registered at Ramnagaria police station, Jaipur East, as FIR No. 257/2026 under sections 318(4), 316(2), 112(2) and 61(2) of the Bharatiya Nyaya Sanhita, 2023, along with sections 66C and 66D of the Information Technology Act.

According to the police, five young men and five young women were found at the office using laptops and mobile phones to call people from a ready-made database of names and phone numbers. Callers who agreed to take up a retailer ID were directed to pay through QR codes and UPI, with collections routed through a WhatsApp ‘Payment Group’, investigators alleged.

The four adult men arrested have been identified as Ajay Singh (22) of Nagar Fort in Tonk, Indrajeet Singh (23) also of Nagar Fort, Shubham Yogi (26) of village Khurra in Dausa’s Lalsot tehsil, and Dilkhush alias Sagar Gurjar (26) of village Oom in Tonk’s Mehandwas. All four are currently on police custody remand. Five women, including Sonia Dwivedi (22), Neha Singh (32) and Kanchan Mahavar (22), were also arrested and have been sent to judicial custody. A juvenile in conflict with the law was produced before the Juvenile Justice Board and lodged at a children’s observation home.

Investigators allege the group ran a website at cscemitrakendra.com/login to make the operation appear legitimate, but the IDs supplied after payment did not actually provide any e-Mitra service. Eight laptops, nine mobile phones, six laptop chargers and a vehicle were seized from the premises.

Police Commissioner Sachin Mittal said the investigation is examining the entire digital, financial and organisational chain behind the racket — including suspect SIM cards, bank accounts and QR-based payment systems — and urged the public to verify any offer of e-Mitra, CSC, retailer ID, kiosk or franchise through official channels before transferring money to private accounts. Special Police Commissioner Om Prakash said the alleged main organiser, who is said to have rented the premises in the name of one of the accused and paid the workers on a salary or commission basis, was not present during the raid and a search for him is on.